Shibumi Shade Help Center

We don’t ship Shibumi products internationally at this stage. If you go to the beach in the US, we can certainly ship to you anywhere in US.

Purchases made from our website, www.shibumishade.com, are eligible for return for a full refund as follows:  

• Products may be returned up to 30 days from purchase.
• To start a return click here https://shibumishade.loopreturns.com/

We’re happy to help! Please visit our Customer Contact page, https://shibumishade.com/pages/contact, to submit a warranty claim.

No Wind? No problem. Meet the Wind Assist™

This handy accessory quickly attaches to the trailing corners of your Shibumi Shade® canopy, anchoring each side with sandbags to create a tent-like shape.

Best for those times on the beach when there's barely a breeze, the Wind Assist™ helps your Shibumi Shade® continue to provide shade even in less than ideal wind conditions.

Definitely! Shibumi® beach shades are designed to be easily set up by one person.

The Shibumi Shade Classic® beach shade will easily accommodate a group of 6 sitting comfortably side by side in the shade, with room leftover for bags, coolers, beach gear, etc!

The Shibumi Shade Mini® beach shade is best for small groups (1-2 people), and provides about half of the shaded area of the original Shibumi Shade.

We know that not everything always works out how it should.  A perfect beach week gets ruined by rain, a vacation gets off to a slow start with a flat tire, and your beach gear gets damaged and you aren’t sure how to fix it.

We want to make it right for you - which is why we have our Let’s Make it Right Promise.  If something happens to your Shibumi Shade, Chair, or accessory – and it’s on us – contact us and we’ll repair or replace it for you. 

If it’s something else that happens – a kid (or a flying fish) puts a hole in your shade, you lose a cup holder for the chair – contact us, and we’ll still work with you to fix that too. 

 When you reach out to us, have the following information ready to get your issue resolved as quickly as possible:

• Order Name
• Order email address
• Description of issue
• Photographs if required.

This is how we’ve always tried to act at Shibumi, like a trusted friend that you know you can go to when something unexpected happens.

Let’s Make it Right Promise More Info and FAQs

What do we consider “on us”? 

Essentially anything that is a manufacturing defect, including:

Shade Products:

• Missing Straps or snaps
• Holes upon receiving
• Large discoloration or stain marks upon receiving
• Missing sand bag connection point
• Snaps falling off in first use
• Missing strap on bag
• Fraying of canopy material within first year of purchase

Wind Assist:

• Missing clips or bags upon receiving 
• Holes in the bags within the first year of purchase

Chair Products:

• Missing cup holder or accessory pouch upon receiving
• Holes or rips in the seat upon receiving
• Cracks in the frame
• Loose hardware parts upon receiving
• Fabric is not taut to the frame upon receiving
• Cup holder attachment point not in the right orientation to attach to chair
• Broken or cracked plastic parts within first year of purchase
• Straps or fabric fraying or breaking within first year of purchase
• Any rusting that occurs in the first year of purchase 

Towel Products:

• Thread pulls upon receiving
• Skipped weaving area
• Discoloration or stained areas upon receiving
• Areas of color or texture imperfections upon receiving

What is a cosmetic or intentional issue? 

We can’t guarantee a free replacement or a repair for any cosmetic issue – but we’ll still do what we can to make it right for you! 

A cosmetic issue can include fabric stains, fraying from normal wear-and-tear, holes poked through the fabric, scratches, dents, dings, scuffs, color changes, normal wear and tear, or other non-functional changes in the appearance of the product that does not impair the functionality of the product as outdoor gear.

What if I didn’t buy from your own website? 

We still want to honor our warranty if you purchased from an authorized retailer. If you purchased from Amazon.com, please include your Amazon.com order number and date.  If you purchased from a retailer – send us that information as well.  It might take slightly longer to verify in-person purchases, but we’ll do our best to get back to you quickly. 

We do not honor a warranty purchased from unauthorized retailers/e-tailers or products that are used in rental businesses or as an amenity in a rental unit. 

What is the fine print?

Your Shibumi Product is covered by a lifetime limited warranty. This limited warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country.  Looking for more details?Please see our Warranty & Return Policy here for full details and limitations.

We make both the Shibumi Shade® and Shibumi Shade Mini® in our signature blue and teal colors. We love the way these colors complement the colors of the water found close to shore. When you see our blue and teal colors on the beach, you'll also know it's a genuine Shibumi® beach shade.

Recently, we introduced the Limited Edition Pink & Orange Shibumi Shade! We're currently sold out, but you can sign up there to be notified when we are back in stock!

To our knowledge, Shibumi® beach shades are allowed on every beach in the United States except (1) Myrtle Beach, North Myrtle Beach, Horry County, SC, (2) Rehoboth/ Bethany Beach, DE, and (3) Long Beach Township/ Beach Haven/ Manasquan, NJ:

• Myrtle Beach and North Myrtle Beach allow only traditional umbrellas between Memorial Day and Labor Day. (Shibumi beach shades are allowed after Labor Day).
• Horry County, SC allows only traditional umbrellas year round.
• Rehoboth and Bethany Beach, DE allow only traditional umbrellas year round.
• Long Beach Township/ Beach Haven/ Manasquan, NJ allow only traditional umbrellas year round.

“Shibumi” is a design concept meaning effortless perfection. At Shibumi, we're on a mission to help you achieve your perfect beach day through elegant product innovation and high-quality design.

Please let us know if you encounter any fake or knockoff Shibumi Shade beach shades on the beach or anywhere else. This really helps us protect our intellectual property and protect others from counterfeit products! Please use the form on this page:
Report Fakes and Knockoffs

Look for our single curved frame and free-flowing, rectangular canopy.

 2. How does Shibumi Shade work on beaches with little or no wind? The latest Shibumi Shade includes Wind Assist technology, keeping the canopy stable even in light breezes or calm conditions.

Shibumi Shade’s open-air design allows maximum airflow, preventing the “heat trap” common in tents and cabanas. The fabric is lightweight and breathable, keeping the shaded area cooler and more comfortable.

Shibumi offers multiple sizes:

• Classic Shade: up to 150 sq. ft., ideal for families or groups.
• Shibumi Shade Mini: up to 75 sq. ft., compact and portable, perfect for couples or solo travelers.
• Shibumi Chair: a lightweight companion for a complete beach setup.

Unlike umbrellas that fight against gusts, Shibumi Shade works with the wind, staying secure and flexible in strong conditions. No more chasing umbrellas down the beach.

 Yes — Shibumi Shade works for picnics, lake days, sports fields, camping trips, or outdoor events where quick shade is needed.

We recommend spot cleaning your Shibumi Shade with soap and water. If you must wash it in a washing machine, please follow these steps:

1. Untie the cord from the canopy.
2. Use a gentle washing liquid like Woolite® Delicates in cold water on the gentlest cycle
3. Dry the canopy in the dryer on low heat