Warranty & Returns
Shibumi Shade Limited Warranty Policy:
Shibumi Shade, Inc. (“Shibumi Shade”) takes pride in the products we make and warrant to the person who originally purchased the product (“you”) that all Shibumi Shade products will be free from defects in workmanship and materials for their applicable Warranty Period (outlined below), subject to the below conditions.
Purchases made from our website, www.shibumishade.com, are eligible for return for up to one year from purchase. Purchases made from a retail location or Amazon.com are subject to the retail location or Amazon.com return policies and Shibumi Shade will not accept returns for Shibumi products purchased from retail locations or Amazon.com. Please refer to retailers or Amazon.com for their up to date return policies.
3 Year Warranty/Replacement:
Within 3 years of purchase, Shibumi Shade will replace a maximum of 1 canopy and 1 pole set for a Shibumi Shade Classic or Shibumi Shade Mini purchased from our website, an authorized retailer, or Amazon.com. We require proof of purchase that includes the date of purchase. A canopy may be replaced if it has a large rip or frayed ends. A set of poles may be replaced if they have a crack or break.
Limits to Returns and Replacements:
The warranty does not cover defects caused by third-party modifications (including aftermarket accessories), repairs, or replacement parts. Normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.
Shibumi products that are used for commercial purposes (rentals) are not eligible for returns or replacements.
You must have used the product only as intended and in accordance with the product’s care instructions.
We will make every effort to replace limited edition or discontinued products but cannot guarantee their availability for replacement. Any limited edition or discontinued product still under its applicable warranty that cannot be replaced with an identical product will be replaced with a similar or equivalent model or color based on availability.
We may make changes to products and designs in between the time you purchased your product and submitted a warranty claim. Products replaced under this warranty may or may not incorporate these changes.
There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL SHIBUMI SHADE BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The warranty is only available in the United States. No Shibumi Shade reseller or agent is authorized to make any modification, extension, or addition to this warranty.
Shibumi Shade’s sole obligation under this warranty shall be replacement of non-conforming products.