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How can we help you with placing a new order? *

Thank you so much for your interest and support! 😊

We are not currently offering any discounts or promotions. If you have any questions about our products that would make you feel more comfortable with your purchase, please let us know.

We’re dedicated to making the world’s best beach shade from the highest quality materials. If you’re not satisfied, no worries! We offer a full refund for customers who purchase a Shibumi® beach shade from our website for up to one year from the date of purchase.

If your question has not been answered, please click "Next" to send us an email.

If using our free shipping option, we can deliver to most of the United States in 3-4 business days.

If you need your Shibumi product today, please check out our Where to Buy page to view a list of stores that carry Shibumi products near you.

If your question has not been answered, please click "Next" to send us an email.

Shibumi Shade forms an arch that is about 6.5 feet tall and 18 feet wide and provides shade for 6 to sit side by side, with room leftover for bags, coolers, beach gear, etc! When packed up, the dimensions are 4" x 4" x 27" and weighs just 4 pounds!

Shibumi Shade Mini forms an arch that is about 6.5 feet tall and 9 feet wide and provides shade for 2 to sit side by side. When packed up, the dimensions are 4" x 4" x 20" and weighs just 2 pounds!

If your question has not been answered, please click "Next" to send us an email.

Our return policy can be found on our website here under the "Warranty & Returns" section.

If your question has not been answered, please click "Next" to send us an email.

Shibumi® beach shades are designed to float effortlessly on the ocean breeze. As little as 3 mph of wind is all it takes to keep the canopy floating comfortably. Most beaches get a sufficient breeze (2-3+ mph) over 90% of the time.

However, there are times at the beach when the wind just simply won't cooperate, which is why we created the Wind Assist™. This handy accessory attaches to your canopy, anchoring each side with sandbags to create a tent-like shape. So even in tricky wind conditions, you can still go with the flow.

If your question has not been answered, please click "Next" to send us an email.

How can we help you with an existing order? *

Please check the tracking number sent to you via email for the most up-to-date and accurate delivery estimate.

Generally speaking, orders placed before 3:00PM Eastern Monday-Friday ship the same day. If using our free shipping option, please reference this map to see how long it will take for your package to arrive once it has been shipped from one of our warehouses. We can deliver to most of the United States in 1-2 business days.

If your question has not been answered, please click "Next" to send us an email.

Please click "Next" and fill out the form as soon as possible. Our customer service team will reply shortly!

Please click "Next" and fill out the form. Our customer service team will reply shortly!

Shibumi Shades are shipped in plain cardboard boxes sealed with tape in our signature blue and teal colors. Usually when this happens, UPS has simply dropped it at a neighbor's by mistake, or perhaps it could be at a side or back door of your home where you might not typically look.

After waiting one more business day to see if your package arrives (or if you are leaving for the beach soon!), please click "Next" and fill out the form. We will reply shortly. No matter what, we'll make sure your Shibumi Shade or Shibumi Shade Mini gets to you in time for your next beach trip! 😊

How can we help you with your Shibumi Shade? *

Thank you for letting us know. We’re happy to help!

The Shibumi Shade warranty policy allows for a maximum of one pole replacement within 3 years of the purchase date of your Shibumi Shade Classic or Shibumi Shade Mini (the warranty covers purchases made from our website, authorized retailers, and Amazon.com).

You can exchange your broken pole set for a brand new one at any retail store that carries Shibumi Shade Classic or Shibumi Shade Mini, except Dick's Sporting Goods stores. Click here to view a list of retail stores.

If you are not conveniently located near one of our retailers, please click "Next" and fill out the form. Our customer service team will be with you shortly!

For future reference - it is possible to bend the poles *too* much during setup (see example here). Just be sure that (a) you put the pole ends into the sand at more of an angle rather than straight-up-and-down, and (b) that your arch shape is more of a "rainbow" and less of a "train tunnel".

Please click "Next" and fill out the form. We'll make sure you're taken care of 😄

Shibumi® beach shades are designed to float effortlessly on the ocean breeze. As little as 3 mph of wind is all it takes to keep the canopy floating comfortably. Most beaches get a sufficient breeze (2-3+ mph) over 90% of the time. Here's a video showing Shibumi beach shades in normal wind conditions on the beach.

However, there are times at the beach when the wind just simply won't cooperate, which is why we created the Wind Assist™. This handy accessory attaches to your canopy, anchoring each side with sandbags to create a tent-like shape. So even in tricky wind conditions, you can still go with the flow.

Before heading out to the beach, we recommend checking the wind speed and direction using windfinder.com (they also have a free smartphone app) to make sure that the conditions are optimal for Shibumi Shade or Shibumi Shade Mini.

If you are still having trouble using your Shibumi Shade, please click "Next" and fill out the form. Our customer service team can help walk you through any issues. 😄

Thanks so much for your message! We’ll get back to you as soon as possible! 😊

Thanks so much for your message! We’ll get back to you as soon as possible! 😊

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